ZomTactics is a realistic wild hunting and sniper shooting game centered on immersive long-range marksmanship gameplay. Players take on the role of professional outdoor hunters, explore diverse untamed wilderness terrains, and hunt various wild creatures through precise sniper shooting. Players can also unlock dozens of exclusive sniper rifle skins and upgrade firearms to enhance firepower and firing speed.

Our core goal is to deliver accessible, thrilling and authentic hunting and shooting experiences. We integrate realistic sniper mechanics and progressive gear upgrading systems to cater to both casual players and hardcore shooting game enthusiasts

For technical support, gameplay consultations, bug feedback, refund applications, personal data-related requests or any other legitimate inquiries and feedback, please contact our official team via email.

We will respond to all valid user inquiries and complete relevant problem handling within a reasonable working period.

This Privacy Policy applies to all services provided by ZomTactics, including our official website, game client and all affiliated functional services. By accessing, browsing, downloading or using our game and related services, you fully acknowledge and unconditionally agree to the information collection, usage and protection rules stipulated in this policy. This policy is formulated in compliance with the Personal Data (Privacy) Ordinance of the Hong Kong Special Administrative Region.

Information We Collect

We only collect user information necessary for the normal operation of our services, which includes: automatic device and technical data (such as device model, operating system, IP address and device identification information); anonymized gameplay data (including game progress, battle records and game session logs); and in-app purchase transaction data generated by users during payment activities.

Usage of Collected Information

All collected data is used exclusively for service operation and optimization purposes, including maintaining stable and normal game operation, verifying account security, troubleshooting technical bugs, optimizing game balance and overall user experience, preventing fraudulent transactions and malicious in-game behaviors, and providing official customer support and problem-handling services.

Information Sharing & Protection

ZomTactics does not sell, rent or trade any user personal data to third parties for commercial purposes. We may share de-identified or necessary user data with trusted third-party service providers solely for limited operational needs, such as server hosting, data analysis and technical maintenance. All our cooperative partners have signed strict data confidentiality agreements.

We adopt industry-standard encryption technologies and systematic security management measures to protect user data from leakage, tampering and unauthorized access. Nevertheless, no internet data transmission system can guarantee absolute data security. We will continuously upgrade our data protection mechanisms to mitigate potential data security risks.

Minor Protection & Policy Update

Users under the age of 13 are prohibited from using our services independently. Minors may only access the game and relevant functions with the explicit consent and under the continuous supervision of their legal guardians. We reserve the right to update this Privacy Policy on an irregular basis. Revised clauses will be publicly announced via official channels. Your continued use of our services after the policy update takes effect shall be deemed as acceptance of the revised policy.

These Terms of Service constitute a legally binding agreement between you and the operating entity of ZomTactics, and are governed by the laws of the Hong Kong Special Administrative Region. All acts of accessing, downloading, registering for an account and using our game services signify that you have fully read, understood and unconditionally agreed to all clauses herein. If you do not accept any part of these terms, you shall immediately cease all use of our services.

Account & User Responsibilities

You confirm that you are at least 13 years of age to use our services. If you are a minor, you confirm that you have obtained valid consent from your parents or legal guardians. You shall bear full and sole legal responsibility for all login activities, in-game operations, in-app purchases and public content published under your account. You are obligated to properly safeguard your account login credentials and password. Any account loss, virtual asset loss or adverse consequences arising from improper custody, account sharing or password leakage shall be borne solely by you.

Service Usage Rules & Prohibited Behaviors

We grant you a limited, non-exclusive, non-transferable and non-commercial personal license to access and play ZomTactics solely for personal entertainment purposes. Any unauthorized copying, modification, decompilation, reverse engineering, commercial dissemination, paid operation or secondary development of game resources is strictly prohibited.

Users are forbidden to use plug-ins, cheating tools, automated scripts or exploit game bugs to gain improper benefits, disrupt normal game operation, harass or attack other players, publish illegal, violent, abusive or inappropriate content, or undermine the official service operation order. Once any violation is confirmed, we reserve the right to impose disciplinary measures including but not limited to official warnings, temporary restriction of game functions, account suspension and permanent account ban without prior notice. No refund application will be approved for accounts penalized due to rule violations.

Service Adjustment & Liability Disclaimer

We reserve the absolute right to adjust game content, battle balance, functional settings, seasonal events and service rules at any time without prior notice. We may conduct regular server maintenance and system upgrades, or temporarily suspend or permanently terminate our services due to business adjustments, policy compliance requirements, technical failures or force majeure events.

All services are provided on an “as is” and “as available” basis, without any explicit or implicit warranty of service stability, continuity or flawlessness. To the fullest extent permitted by the laws of Hong Kong, we shall not be held liable for any indirect losses arising from your use of the services, including but not limited to data loss, service interruption, profit loss and user experience impairment.

All in-game virtual items, premium resources and paid content of ZomTactics are intangible digital commodities. All completed in-app purchases are final and are generally non-refundable by default.

Eligible Refund Scenarios

We only accept refund applications under the following legitimate and verifiable circumstances: repeated system deductions, technical failures of the official payment system, successful payment without corresponding delivery of purchased in-game items, and abnormal order errors caused by official system malfunctions.

Refund Application Rules & Process

1. All refund requests must be submitted within 7 calendar days from the date of successful payment.

2. Users shall provide complete application materials, including game account information, exact transaction time, valid order screenshots and transaction IDs.

3. All application materials shall be submitted to our official support email for manual verification and review.

4. Once the application is approved, the payment will be refunded via the original payment channel. The actual arrival time of the refund is subject to the processing rules of the corresponding payment platform.

Non-Refundable Situations

We reserve the right to reject refund applications that exceed the prescribed application time limit, lack valid proof, result from user’s accidental recharge or impulsive consumption, or involve abnormal application behaviors such as malicious repeated refund claims. Under no circumstances shall virtual items that have been used, consumed, upgraded or exchanged in the game be eligible for refunds.